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We Build Memories

How we designed a B2B e-commerce website that boosts engagement and drives revenue

About the project

The client, We Build Memories, a top 5 Etsy seller known for custom baby clothing and Christmas ornaments, had built an impressive e-commerce presence. Yet, the project was held back by outdated branding and an overly corporate image that failed to connect with their niche audience. They needed more than just a design refresh, they needed a partner who could translate their market success into a modern, conversion-focused digital experience. 

They turned to Lazarev.agency to modernize their platform, streamline the customization process, and elevate their B2B presence in the printed baby clothing market, all while balancing professionalism with the warmth and personality their brand is known for.

25%

increase in time spent on site due to enhanced platform usability and visual appeal.

20%

improvement in conversion rates after redesigning the customization flow.

15%

growth in revenue, driven by a more intuitive and seamless user experience.

30%

reduction in user churn, thanks to an engaging and user-friendly platform redesign.

Modernized brand to match market expectations

The platform itself automates key processes such as printing, packaging, and delivery allowing resellers to focus solely on what truly drives their business: creating designs and attracting customers. We revitalized the brand identity to strike a balance between professionalism and warmth, making it more attractive to both niche retail buyers and B2B partners. 

The client’s original interface was overly minimalistic, almost entirely text-based, offering little usability or guidance. We transformed it into a modern, sales-focused dashboard that prioritizes what matters most: earnings. Revenue is now prominently featured, with clear insights into sales performance and order status.

To make the platform scalable and accessible, we built a transparent, user-friendly product creation flow. Resellers can easily add new items, upload designs, and customize text, fonts, and colors, all with an instant preview. This simplified process reduces friction, enabling resellers to launch professional-grade products faster and grow their businesses without worrying about the operational complexities.

Streamlined invoicing and order management for higher conversions

We simplified the order management process: resellers can now create orders in just a few steps, track their status, and manage delivery and returns directly within the platform. This provided full visibility and sped up order fulfillment.

For finances, we introduced a module with invoices and payments. All bills both paid and pending are consolidated in one place, while a dedicated invoice page shows a detailed breakdown of costs and commissions. This eliminated the need for manual spreadsheets and made financial management clear and transparent.

Enhanced platform usability to increase engagement

Originally, the client had no real landing page to present the platform’s value. We built one from scratch and transformed it into a powerful sales tool. The structure was simplified to highlight only the most important content, with bold call-to-action buttons that guide users directly to registration and sales.

To strengthen trust, we introduced a profit calculator that lets resellers instantly see their earning potential, and added success stories showcasing real growth achieved on the platform. Finally, we demonstrated how easy it is to start selling by breaking the journey down into just three steps: Create, Sell, Deliver making the value proposition clear and motivating users to take action.

Created brand identity to boost recognition

The lack of a landing page and the almost text-based interface also meant the client had no cohesive visual language or recognizable brand presence. We developed a brand identity that balances playfulness and professionalism, tailored specifically for resellers in the children’s clothing niche.

Soft pastel tones reduce visual fatigue and create a warm, approachable atmosphere, while authentic product and lifestyle photography builds credibility and emotional connection. This new design system became the foundation for the brand’s digital presence, guiding users toward action, keeping them engaged, and reflecting the care and creativity of the children’s clothing market.

The result is a professional yet inviting visual language that differentiates the client from competitors, makes the brand accessible to new entrepreneurs, and increases conversions by turning passive visitors into active resellers and loyal customers.

Frequently asked questions

Common questions
about this topic

How can better UX design increase revenue in e-commerce platforms?

Improving UX helps users navigate, customize, and purchase products faster. For this client, a leading Etsy seller, Lazarev.agency simplified the product customization process and restructured the buying flow. This directly led to a 15% increase in revenue, showing how smart, conversion-focused UX upgrades drive measurable growth in DTC e-commerce.

What are effective ways to reduce customer churn in online stores?

Reducing churn means removing friction and boosting confidence at every touchpoint. Lazarev.agency’s redesign introduced clearer product customization steps, modernized branding, and improved backend transparency (e.g. order visibility). These changes led to a 30% drop in churn, showing how UX paired with operational clarity retains customers.

How should e-commerce brands balance playfulness and professionalism in design?

It starts with a brand identity that reflects the product’s emotional appeal and trustworthiness. For a niche baby product brand, Lazarev.agency crafted a playful yet polished visual system, welcoming for parents, while credible enough for B2B buyers. This balance helped reposition the brand without losing its personality.

Why is platform customization important for customer experience?

Customization drives personalization and loyalty. Lazarev.agency streamlined a previously clunky customization process into a frictionless UX flow. This not only improved customer satisfaction but also reduced cart abandonment, especially during high-stress seasons like Christmas when custom orders spike.

What’s the impact of backend UX improvements in e-commerce?

Backend systems are often overlooked, but they’re key to scaling. Lazarev.agency introduced a new platform for real-time order and delivery tracking. This empowered the business to improve fulfillment speed and customer service, resulting in a more trusted brand experience and fewer support issues.

How can branding influence B2B opportunities for consumer e-commerce brands?

For B2B growth, a consumer-facing brand must signal reliability and expertise. Lazarev.agency elevated the client's identity with a more polished, cohesive design system. This new branding made the company more attractive to wholesale buyers and B2B partnerships, unlocking new channels of revenue.

What are the best design strategies for seasonal product businesses?

Seasonal sellers need scalable systems and memorable branding to stay top of mind. Lazarev.agency focused on creating a flexible design foundation and intuitive UX that could handle seasonal traffic spikes. The result is a higher rate of repeat purchases and smoother operations during peak seasons.

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