How our logistics platform design fixed Flikair's costliest bottleneck

Flikair's roadmap is bigger than its current product, and every new module risks looking and behaving like a disconnected tool. 

We built a design system: a shared library of components, patterns, and rules covering desktop, tablet, and mobile. New screens are now assembled from proven parts, so features reach users sooner, and the product stays consistent across every device. For a platform selling reliability, looking coherent on every screen is part of the sales pitch.

A delay noticed late can mean a missed connection, a penalty clause, or a client moving to another forwarder. We rebuilt the dashboard as an operational command center that ranks information by urgency. Shipments at risk, approaching deadlines, and pending actions stand out first, whereas routine updates run steadily in the background. Teams now assess dozens of active shipments in seconds and go straight to the one needing intervention.

Most shipment problems are born at setup: a wrong container type or a misjudged route surfaces weeks later as a dispute or a customs hold. 

We rebuilt the configuration as a short sequence of steps mirroring how a shipping decision is made: method, containers, route, date, then comparable freight quotes with full cost breakdowns. Each step asks a clear question, so orders go in right the first time and fewer errors travel downstream into the operation.

The work does not stop at the desk, so neither does the platform. The mobile experience lets users handle any problems on the spot, in transit or at the terminal — a critical decision to ensure shipments stay on schedule rather than waiting for someone to get back to a laptop.