10+ years
of experience
in UI/UX design
in UI/UX design
/ 01
Conversational AI consulting services
Become a client
At Lazarev, we help businesses implement conversational AI to enhance experiences, cut costs, and grow revenue.
- Revolutionize Your Customer Service
Leverage conversational AI, proactive nudges, and predictive engines to meet your customers’ highest expectations—even for complex needs. - Deliver Personalized, Proactive Experiences
Engage your customers like never before. With conversational AI, you can give them what they want, how they want it—sometimes even before they know they want it. - Boost Revenue Through Cross-Selling and Upselling
Properly designed conversational AI boosts engagement, opens upsell opportunities, and reduces the cost of serving your clients.
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$500M+
in funding secured
for our clients
for our clients
/ 02
120+
awards backing
our excellence
our excellence
/ 03
2015
founded, 10+ years
of experience
of experience
/ 04
San Francisco, CA
AI product design agency
/ 05
full-cycle product design
from user research to production-ready design systems
Among our clients:
Awards
& Recognition
& Recognition
Our team’s work was honored with most of the world-known trophies
120+
Awards won all time
CSS Design
Website of the year
Awwwards
Agency of the year nominee
The Webby Awards
The FWA
Awwwards
Red Dot Awards
Behance
the drum awards
How Do Our AI Consultants Help You?
Most companies implementing AI either chase flashy trends or miss out on opportunities that drive real, long-term value. With Lazarev’s AI designers, you’ll strike the perfect balance—capturing the right opportunities while building a foundation for scalable growth.
Enhance Customer Experience & KPIs
Deliver personalized, proactive interactions at scale. Help your reps support the customers with the right information on all kinds of transactions.
Reduce Human-Assisted Volumes & Costs
Streamline operations with AI-powered chatbots and automated customer journeys. Simplify experiences, lighten the load on human-assisted services, and cut costs without sacrificing quality.
Implement AI Where It Brings the Most Value
Forget the one-size-fits-all approach. Our business and design experts pinpoint the exact areas where AI will drive maximum impact—aligning technology with your unique challenges and opportunities.
Help Your People Transform
The real challenge isn’t the AI tech—it’s transforming your people. At Lazarev, we build AI solutions that shift your team’s mindset to focus on customer experience over just the tools.
Our approach to conversational AI consulting
Partner with experts who understand your unique needs and consistently overdeliver. With 600+ projects under our belt—many focused on conversational AI—we bring proven expertise you can count on.
Rethinking Every Customer Touchpoint
We don’t make design decisions in isolation. Instead, we consider every aspect of your business and the entire customer journey when creating your AI chatbot, voice assistant, or other tools. The result? Enhanced customer experiences and streamlined efficiencies.
Maximizing Every Customer Interaction
Our mission is to help you deepen relationships, boost loyalty, and unlock lifetime value. Through in-depth research and insight-driven design, we help you create AI tools that deliver exceptional user experiences—not just within the chatbot but across your entire service ecosystem.
Adapting to Your Project’s Needs
No one-size-fits-all solutions here. We tailor every project to your business goals, providing custom designs that drive results—without pushing unnecessary features that won’t deliver ROI.
Case studies
Portfolio of Projects with Conversational AI
Since 2018, Lazarev has been revolutionizing businesses with AI-powered solutions. We've helped global companies boost customer engagement using conversational AI, setting new standards in AI interface design.
Our AI services
What clients say about our conversational AI services
Don’t just take our word for it—hear from the businesses that transformed their customer experience with Lazarev. Their success stories are the ultimate proof of our expertise in conversational AI consulting.
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"Their team helped our staff stay productive and focused on the deliverables."
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"We've been working with Lazarev. since the very series seed to series B stages of our product. It's amazing how they always research and find ideas that exceed our own initial envision!"
Industries we help adopt AI
From retail to finance, and everything in between, conversational AI is reshaping industries. Whether it’s chatbots or advanced AI tools, we help businesses maximize every customer interaction, deepen relationships, and boost loyalty.
Who we are and why teams like yours work with us
We exist for B2B teams under pressure to turn an AI roadmap into visible product usage, expansion, and a safer story in front of the C‑suite and investors. If design isn’t moving revenue, adoption, or retention, it’s decoration. We design to avoid that. Since 2015, we’ve shipped 600+ products and earned 120+ awards for work on complex, data-heavy tools: fintech platforms, AI copilots, decision engines, and vertical SaaS. Our work has helped clients turn “we have AI features” into “our customers actually use and pay for them.”
We started designing AI products in 2017, long before “AI-native” became a buzzword. With 30+ AI products shipped, we focus on the hard part most teams struggle with: making complex intelligence feel simple, trustworthy, and obviously valuable in a demo, a POC, or a QBR. We’re a 40+ person team of UX strategists, product designers, and analysts who treat design as a business function. Every engagement is anchored to the metrics you care about: AI feature adoption, activation and retention in key accounts, time-to-decision in core workflows, and upgrade/expansion tied to AI-powered plans.
120+
international
industry awards
industry awards
/ 02
600+
projects
successfully completed
successfully completed
/ 03
We operate on a simple principle: if you're not measuring design against business outcomes, you're wasting money.
What sets us apart from a typical agency or a single in-house hire is pattern recognition at scale. We’ve seen what works – and what quietly kills adoption – across hundreds of AI and data-heavy products. That lets us spot failure modes early, bring proven interaction patterns to your team, and reduce the risk that your next AI release is another unused toggle in a settings menu.
We start with research not because it’s “best practice,” but because designing without understanding your users, your market, and your revenue model is just guessing with nicer pixels. From there, we collaborate with your product, AI, and design leaders to define where AI should show up, how it should behave, and how to make it obvious, safe, and monetizable.
If you’re a Head of AI, Product, or an AI-native founder who needs AI capabilities to be seen, understood, and used now, not someday, we’re built to be that partner.
The Blueprint for Building Conversational AI
At Lazarev, we don’t do “one-size-fits-all.” Every conversational AI design is a tailored solution built around your business’s unique challenges, opportunities, and goals.
You'll be pivotal in guiding the process, making adjustments as needed, and sharing valuable insights.
01
Business Research
We dive deep to uncover where conversational AI can deliver the most ROI. Together, we’ll identify your pain points, growth opportunities, and how to streamline the customer journey with AI.
02
Conversational AI Design
We bring your AI solution to life with user-first design. Using best-in-class UI/UX practices, we create intuitive, user-centered desighns that make adoption seamless and ensure customers get maximum value.
03
Technology Foundation
Your tech needs to keep up with your vision. We bring expert developers on board to ensure your infrastructure is ready for advanced AI integrations. Need upgrades? No problem—our expert partners provide world-class solutions.
04
Growth Support
AI isn’t set-it-and-forget-it. As your business grows, we’re here to help. From user adoption to scaling opportunities, we ensure your conversational AI continues to deliver higher retention, enhanced customer experiences, and measurable results.
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book a call
Share your project idea with us!
FAQ
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How much do your chatbot consulting services cost?
Our standard rate is just $100 per hour. But we understand every project is unique, so we’re flexible. We offer milestone-based or custom contracts tailored to fit your needs. Let’s chat and get your project rolling!
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How many AI projects have you done?
Over 600+ projects, many of which are AI-focused. We’ve helped founders just like you adopt cutting-edge AI solutions. The best part? Clients keep coming back to Lazarev for more, seeking innovative ways to push AI even further.
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What makes your conversational AI solutions stand out?
It’s not just about implementing AI. We create custom, user-centric solutions that drive engagement, cut costs, and boost ROI. We design with purpose, focusing on real, measurable outcomes that transform how you interact with your customers.
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