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Make smarter decisions
Dive deep into customer behavior and uncover hidden desires. With usability testing, you’ll create strategies that drive market domination, marketing, and deliver value to your customers.
Usability testing services
Building a product without usability testing is an idea that leads to nowhere. At Lazarev.agency, we put every design decision to the test, ensuring it works for your customers.
- Get inside your customers' minds
See exactly how people interact with your digital solution. Discover what drives their actions and use these insights to craft killer UX, marketing, and sales strategies. - Boost KPIs that matter
Armed with fact-checked insights, we help you elevate engagement, retention, conversions, and all the metrics that drive growth. - Get a high return on investment
Better UX is about a thriving business. When you invest in usability testing, you get more than improved designs; you get a product that delivers real results.
How can our usability testing agency help you?
We solve real business problems. When you’re ready to invest into testing and see maximum results, we’re here to transform your usability into unstoppable growth.
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Stop burning resources
Why waste time and money on features no one uses? Our testing pinpoints what your users actually need, so you can focus your efforts where it counts.
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Boost ROI like never before
Low ROI? The answer could be in your UX. Test alternative solutions, give your audience exactly what they want, and watch your returns grow.
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Scale without a problem
Growth can be chaotic, but it doesn’t have to be. Usability testing help you ensure your product evolves with your users and scales seamlessly at every stage.
Our approach to UX testing
At Lazarev.agency, we test to solve problems, deliver solutions that work, and drive results. With years of expertise and hundreds of wins under our belt, our approach is laser-focused on improving metrics that matter and creating real value for your business and customers.
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Test in real-world scenarios
Forget surface-level insights. We simulate real-world environments to see how users interact with your product in everyday situations, giving you actionable feedback that truly matters.
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Iterative testing for continuous growth
Why wait until the end to fix what’s broken? We test throughout the design and development process, using real user feedback to refine and improve your product every step of the way.
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Actionable reports that drive strategy
No fluff, just clear, prioritized recommendations tied directly to your business goals. Our insights connect the dots between UX improvements and ROI, helping you make smarter decisions.
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Collaboration that drives buy-in
Benefit from a close collaboration. By involving stakeholders in the process, we ensure everyone’s aligned, engaged, and ready to act on the findings.
Portfolio: usability testing for world-class brands
We don’t just deliver test results—we deliver measurable growth. Our usability testing drives real impact, like a 40% jump in retention and a 100% increase in customer satisfaction. Ready to see the difference for yourself? Let’s make it happen.
Lazarev.agency designs the best UI for AI products. Officially.
Lazarev.agency is more than about making profits for us and our clients. We're committed to saving lives in Ukraine, taking on pro bono projects, championing diversity, equity, and inclusion.
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$500M+
in funding secured for our clients
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120+
awards backing our excellence
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2015
founded, 10+ years of experience
04
San Francisco, CA
AI product design agency
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Full-cycle product design
from user research to production-ready design systems
Among our clients:
Award‑winning product design agency for AI‑native B2B platforms
We’re a UX/UI web design agency with 120+ awards that helps AI‑native and AI‑ambitious B2B teams translate complex products into clear, conversion‑ready websites.
Webby Awards x10
Red Dot Design Award x6
Awwwards x16
FWA x5
Usability testing services
Our testing services go beyond the basics. We tailor everything to fit your project for maximum impact. Share your goals with us, and we’ll craft a tailored plan from our range of services.
Hear it from our clients
The best proof of our impact comes straight from our clients. Their success stories, growth, and experiences with us highlight the real value we deliver.
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"Lazarev is top-notch in what they do and they charge accordingly."
Ibrahim Hasani
Co-Founder & Head of Engineering at Metastaq
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"Their team helped our staff stay productive and focused on the deliverables."
Katie Wadsworth
Head of Product at WellSet
Industries our UX testing consultancy serves
No matter what industry you’re in, Lazarev.agency is your go-to. From tech to healthcare and everything in between, we’ve delivered game-changing results across the board.
Who we are and why teams like yours work with us
We exist for B2B teams under pressure to turn an AI roadmap into visible product usage, expansion, and a safer story in front of the C‑suite and investors. If design isn’t moving revenue, adoption, or retention, it’s decoration. We design to avoid that. Since 2015, we’ve shipped 600+ products and earned 120+ awards for work on complex, data-heavy tools: fintech platforms, AI copilots, decision engines, and vertical SaaS. Our work has helped clients turn “we have AI features” into “our customers actually use and pay for them.”
We started designing AI products in 2017, long before “AI-native” became a buzzword. With 30+ AI products shipped, we focus on the hard part most teams struggle with: making complex intelligence feel simple, trustworthy, and obviously valuable in a demo, a POC, or a QBR. We’re a 40+ person team of UX strategists, product designers, and analysts who treat design as a business function.
What sets us apart from a typical agency or a single in-house hire is pattern recognition at scale. We’ve seen what works – and what quietly kills adoption – across hundreds of AI and data-heavy products. That lets us spot failure modes early, bring proven interaction patterns to your team, and reduce the risk that your next AI release is another unused toggle in a settings menu.
We start with research not because it’s “best practice,” but because designing without understanding your users, your market, and your revenue model is just guessing with nicer pixels. From there, we collaborate with your product, AI, and design leaders to define where AI should show up, how it should behave, and how to make it obvious, safe, and monetizable.
If you’re a Head of AI, Product, or an AI-native founder who needs AI capabilities to be seen, understood, and used now, not someday, we’re built to be that partner.
At this stage, clients engage us for 4–6+ month AI & data product UX redesign programs, treating us as their primary product design partner for the core platform.
10+ years
of experience in UI/UX design
Trusted by over 1,000 companies of all sizes
120+
international industry awards
600+
projects successfully completed
Usability testing process
Our usability testing process is rock-solid: every step is planned and proven. But we know no two projects are the same. So we adapt and customize our approach to meet your specific needs.
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Define your goals
In collaborative workshops, we uncover your objectives. Whether it’s scaling the product, increasing conversions, or decoding user behavior, we craft a tailored strategy to hit your goals.
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Craft scenarios & recruit users
We design tasks that reflect real-world interactions with your product. Then, together, we recruit users who match your target audience to ensure their feedback is laser-focused and actionable.
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Test & gather insights
Real users engage with your product while we track their actions, identify pain points, and collect valuable data.
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Analyze & deliver actionable feedback
We dive into the results, breaking down the data into clear, actionable insights. Our reports prioritize what matters most to your business goals.
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Implement improvements
Armed with our recommendations, you can optimize your UX, increase engagement, and skyrocket key metrics like conversions and retention.
Frequently asked questions
How we work, scale, and deliver measurable outcomes.
What does your usability testing company offer?
Our usability testing agency uncovers the roadblocks holding your product back by analyzing real user behavior. We deliver actionable insights that boost engagement, skyrocket conversions, and make your product impossible to ignore.
What types of usability testing do you offer?
We offer everything from usability audits to real-world user testing sessions, A/B testing, and prototype validation. Whatever your product needs, we’ll tailor the right testing method to deliver insights that boost conversions and user satisfaction.
How much does your service cost?
Our pricing starts at just $100/hour, but we’re all about flexibility. Let’s chat about your project and find the best pricing structure that works for you!
Let's talk about your AI adoption challenge