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10+ years
of experience
in UI/UX design
in UI/UX design
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UX audit services
Become a client
At Lazarev, we are committed to delving deeper. Our approach extends beyond surface-level assessments and business-centric interface evaluations. We strive to uncover the 'why' behind previous design decisions of your digital product, revealing the underlying behavioral patterns to enhance user satisfaction.
- Our UX/UI audit services are aimed at enhancing your business metrics, creating not only information architecture but also new revenue streams and greater customer retention.
- Our ultimate mission revolves around fixing usability issues and turning poor user experience into engaging user journeys.
- Before curating a list of transformation-oriented recommendations, we strive to learn the essential 'why' behind your prior design choices, and discern the patterns within your existing user base.
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$500M+
in funding secured
for our clients
for our clients
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120+
awards backing
our excellence
our excellence
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2015
founded, 10+ years
of experience
of experience
/ 04
San Francisco, CA
AI product design agency
/ 05
full-cycle product design
from user research to production-ready design systems
Among our clients:
Awards
& Recognition
& Recognition
Our team’s work was honored with most of the world-known trophies
120+
Awards won all time
CSS Design
Website of the year
Awwwards
Agency of the year nominee
The Webby Awards
The FWA
Awwwards
Red Dot Awards
Behance
the drum awards
When the time comes, we methodically evaluate your existing product, dissect the market landscape, and dive deep into technological exploration.
Choosing the Ideal Time for UX Audit Services
The right time for a user experience audit can vary depending on the specific circumstances of a product or business. At Lazarev., we offer UX/UI audit services to different businesses at different stages of their growth.
Post-Launch
After your product, platform, or website has been live for some time, it's important to conduct a UX audit and gather user feedback and data on actual user interactions. It helps to deliver better value to your target audience while improving your product's scalability.
Product Upgrade
A thorough UX audit before upgrading your product uncovers what works, what needs change, and how to implement improvements smoothly for existing users.
Performance Dips
If you notice a decline in user engagement, increased bounce rates, or a drop in conversion rates, a user experience audit can help identify the source of the problem. At Lazarev., we not only identify weak spots but also improve them.
Integration of New Technologies
When integrating new features or technologies, such as AI, ML, AR/VR, or loT, a UX audit guides the seamless integration, ensuring maximum value to the users while maintaining familiarity and ease of use.
Case studies
UX/UI Audit Agency: Our Portfolio
Having audited B2B software, e-commerce marketplaces, B2C mobile apps, and more, we've forged an impeccable track record in UX design across a multitude of industries. This experience empowers us to subject your product to a rigorous evaluation against a backdrop of best practices and industry standards during our comprehensive UX/UI audit services.
UX Audit services
Clients Talk About Our UX Audit Services
Embarking on UX audits, we compose a team of researchers, designers, and business analysts, each going the extra mile to bring measurable results to clients. So we let clients share their experience of working with us.
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“Through a detailed understanding of the client’s platform, Lazarev. was able to create a clean and intuitive UI/UX design that ticked all the boxes. The team was receptive to all requirements and requests and adapted well to timeline changes. They produced accurate mockups at every iterative stage.”
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“Lazarev. fostered a positive engagement by delivering a navigable site that allowed users to absorb information quickly. The team led a thoughtful, efficient workflow that was always prepared for meetings.”
Conducting UX Audits Across Different Fields
At Lazarev., we kick off every redesign project with a thorough UX audit, regardless of industry. Our UX audit findings serve as the compass that guides us in charting an effective redesign strategy. With that in mind, our commitment to excellence shines through as we apply our specialized UX expertise to any sector we work in.
Who we are and why teams like yours work with us
We exist for B2B teams under pressure to turn an AI roadmap into visible product usage, expansion, and a safer story in front of the C‑suite and investors. If design isn’t moving revenue, adoption, or retention, it’s decoration. We design to avoid that. Since 2015, we’ve shipped 600+ products and earned 120+ awards for work on complex, data-heavy tools: fintech platforms, AI copilots, decision engines, and vertical SaaS. Our work has helped clients turn “we have AI features” into “our customers actually use and pay for them.”
We started designing AI products in 2017, long before “AI-native” became a buzzword. With 30+ AI products shipped, we focus on the hard part most teams struggle with: making complex intelligence feel simple, trustworthy, and obviously valuable in a demo, a POC, or a QBR. We’re a 40+ person team of UX strategists, product designers, and analysts who treat design as a business function. Every engagement is anchored to the metrics you care about: AI feature adoption, activation and retention in key accounts, time-to-decision in core workflows, and upgrade/expansion tied to AI-powered plans.
120+
international
industry awards
industry awards
/ 02
600+
projects
successfully completed
successfully completed
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We operate on a simple principle: if you're not measuring design against business outcomes, you're wasting money.
What sets us apart from a typical agency or a single in-house hire is pattern recognition at scale. We’ve seen what works – and what quietly kills adoption – across hundreds of AI and data-heavy products. That lets us spot failure modes early, bring proven interaction patterns to your team, and reduce the risk that your next AI release is another unused toggle in a settings menu.
We start with research not because it’s “best practice,” but because designing without understanding your users, your market, and your revenue model is just guessing with nicer pixels. From there, we collaborate with your product, AI, and design leaders to define where AI should show up, how it should behave, and how to make it obvious, safe, and monetizable.
If you’re a Head of AI, Product, or an AI-native founder who needs AI capabilities to be seen, understood, and used now, not someday, we’re built to be that partner.
Our Process Of Conducting UX Study
Our UX audit agency helps revitalize your brand's digital experience. We dig up hidden business reasons causing the need to change, analyze product metrics in depth, uncover user experience problems, and develop targeted solutions.
We continuously resort to the data-driven framework to redesign wisely & systematically.
01
Strategy Workshops
We hold visioning sessions and digital product discovery workshops with stakeholders to surface the business reasons and intentions behind the redesign. Specifically, we look to reveal some critical aspects of your product like the strengths and weaknesses, growth curve, users' pain points, etc.
02
User Observations
We examine the performance of previous solutions with Hotjar / Google Analytics and reveal the stumbling block. This brings us to the heart of user preconceptions, motivations, and intentions.
03
Design Evaluation
During the usability audit, we identify the key product metrics within the redesign. Then we evaluate the digital experience according to UX heuristic principles and industry standards.
04
Mobile UX Audit
Realizing the paramount significance of mobile design, we meticulously assess the responsiveness and user experience of your solutions on mobile devices.
05
Improvement Action Plans
As we harness the power of UX analysis, we don't stop at data collection. We craft a robust product vision and curate a comprehensive list of recommendations to propel your product toward remarkable improvement.
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book a call
Share your project idea with us!
FAQ
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Why not just skip the UX audit?
Sure, you can bypass a UX/UI audit, but be cautious about the outcomes. Skipping this step means diving into redesign blindly, which isn't the best approach for achieving your business goals and user satisfaction.
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How do you use the audit results in the design process?
We take the findings from UX design audits to reshape your product, delivering added value to both your audience and your business. It's the primary reason we embark on this journey. Our team harnesses these insights to craft an enhanced product vision, a strategic roadmap, and a refined UX direction.
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What does a UX audit report comprise?
It's a comprehensive document, often presented in a visually engaging format, that encapsulates all the discoveries made during the UX audit. Inside, you'll find interface screens highlighting problem areas, detailed descriptions of the issues, and practical recommendations for improvement, complete with examples.
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Do you do usability testing during a UX audit?
While usability testing is essential for assessing how users interact with your interface, it's not typically part of the UX audit process. However, it is closely connected since usability testing helps validate design recommendations based on the findings of the user interface audit.
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How much does a UX Audit cost?
The investment for UX design audit services can vary based on your product and desired outcomes. In general, you can expect a UX/UI audit to cost between $2,000 and $8,000, with a typical timeline of 2 to 4 weeks. Keep in mind that the complexity of your project often influences both the duration and cost of the audit. As the project intricacy increases, so does the time and investment required.
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Does UX audit serve to increase user satisfaction?
The answer is yes. A user experience audit service helps identify usability issues, bottlenecks, and pain points in the user journey. By addressing these issues, you can make the better user experience, reducing their frustration.
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