How our sportswear e-commerce website design helped Royalty Apparel cut order turnaround 8x
Project:
the project
A website rebuilt to sell on its own
Royalty Apparel manufactures sportswear for U.S. college teams. Its website took orders but did nothing to lighten the sales team's load. Orders still arrived by phone and email, and every one needed manual processing.
The cost showed up across the business. Sales reps spent their days keying in orders. Team managers had no way to design and order their own merchandise. Fans could not buy ready-made gear directly. Every order the website could not handle became a deal the sales team had to chase by hand.
Lazarev.agency rebuilt the website into a self-service e-commerce hub. The redesign automated order management, opened merch creation to team managers, and gave fans a direct path to purchase. Order turnaround dropped 8x, and the sales team swapped manual processing for growth.
Here is how each part of the build earned its place.
What the redesign delivered for Royalty Apparel
The rebuild changed how Royalty Apparel's business runs day-to-day. The website now processes orders by itself, team managers design and order their own merchandise, fans buy gear directly, and the sales team is free to focus on work that grows the company.
Faster order turnaround thanks to automated order flows.
The Project’s
Discovery Phase
Rebuilt Royalty's website to make the brand sell
Royalty's old website read like an order form. It carried none of the energy college teams and their fans live for, and it gave visitors little reason to buy on the spot.
We rebuilt the client’s website around that energy and paired proven e-commerce patterns with deep customization. Now every page does sales work. The homepage opens with a team kit builder. Featured products show upfront pricing. Royalty no longer has a passive catalog. Instead, it has a storefront credible enough for managers to build on and compelling enough for fans to buy from.
Sportswear manufacturer cuts merchandise order time by 8× after partnering with Lazarev.agency
Redesigned the homepage to convert visitors into customers
Royalty's old homepage sat still. It told no story and gave visitors nothing to do, so people browsed and left.
We rebuilt the page around action. Visitors can customize a team kit in real time, launch a team store, and see real gear other customers have created. Athlete stories give the brand a pulse, and clear prompts keep the next step in view. The homepage now earns engagement on the first scroll and moves visitors toward an order while their interest runs high.
Built a no-code merch creator for team managers
Team managers in college sports are expected to produce custom merchandise for their fans, but few of them are designers. The old way leaned on back-and-forth with outside help, and a single collection took weeks to get off the ground.
Our team built a no-code merch creator inside Royalty's site. A manager picks a preset, sets the colors, drops in the team logo, and previews the design on every side of the product. Three steps and the piece is ready to add to a team kit. Managers now launch sharp-looking collections in minutes, more of them follow through, and more team gear reaches fans.
Combined a full team's order into one workflow
Ordering a full team's kit used to mean tracking every player's name and size across spreadsheets and email threads. One wrong cell and the whole order came back.
We put the entire process on a single screen. A manager sets the details for each item and each player, adds new rows in seconds, and sees the total price updates. Large team orders now go out in a single sitting with far fewer mistakes, and the 8x faster order turnaround Royalty gained shows up right here.
Opened direct fan sales with self-serve team stores
Fans had no direct way to buy their team's gear, so every sale ran through a manager or the sales team, and plenty of demand went unmet.
We added a self-serve team store builder. A manager names the store, uploads a logo and cover photo, and publishes a branded shop in a few guided steps. Fans find any team's store through search and filters and buy official gear on their own. Every manager becomes a sales channel for Royalty, and merchandise revenue grows without adding a thing to the sales team's plate.
Designed product pages with interactive 3D models
Buying apparel online is a leap of faith. A flat photo tells fans little about how the gear really looks, so some hesitate and others send items back.
Our team built product pages around an interactive 3D preview. Fans rotate each item, see it from every angle, add a name and number, and check sizing before they commit. More fans buy with confidence, returns drop, and Royalty keeps the revenue a shaky product page would have lost.
Optimized every step for phone-first shoppers
Three out of four of Royalty's shoppers reach for a phone, so anything built for desktop alone would lose most buyers.
Our team made the full platform work on mobile. Fans browse team stores, design and customize merchandise, and place orders on a phone with nothing held back for bigger screens. Royalty now meets its audience where it already shops, and any fan can buy team gear the moment the urge hits.
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FAQ
What is the best way to reduce sales team workload in sportswear manufacturing?
Automation is the key. For Royalty Apparel, Lazarev.agency built a self-service e-commerce platform that allowed team managers to design and order merchandise independently. By removing repetitive phone and email orders, we freed the sales team to focus on strategy and growth rather than administrative tasks.
How can sportswear brands empower team managers to create custom merchandise?
The solution is user-friendly design tools. We created a no-code merch creator with pre-built templates, enabling managers without design skills to produce professional-quality jerseys, t-shirts, and caps. This not only sped up production but also ensured managers could launch collections that aligned with both brand and fan expectations.
What strategies help increase fan engagement in sports merchandise sales?
Fans want ownership and interaction. We designed team-specific online stores and interactive 3D product previews, giving fans a closer connection to their favorite teams. These experiences made merchandise more personal and engaging, directly boosting purchase intent.
How do you ensure a sportswear platform drives conversions, not just traffic?
It’s about storytelling paired with utility. We redesigned Royalty’s homepage with athlete spotlights, clear benefit sections, and real-time customization features. This shifted the homepage from a static display to a conversion-driven entry point, turning visitors into active buyers.
What is the most efficient way to handle large custom orders for sports teams?
Provide streamlined kit ordering. We introduced a feature where managers could customize names, numbers, sizes, and quantities for an entire roster in one workflow. This cut order errors and reduced turnaround time by 8x, while improving the manager experience.
How important is mobile optimization for sports merchandise platforms?
It’s essential. With 75% of Royalty’s audience shopping via mobile, Lazarev.agency designed a mobile-first experience. From browsing to customizing and purchasing, every step was seamless on smartphones. This adaptation boosted user engagement and ensured accessibility for fans on the go.
What results can sportswear brands expect from a strategic website redesign?
Royalty Apparel saw transformative results: sales workload shifted off the team, order turnaround became 8x faster, and fans enjoyed an immersive shopping experience. By dedicating 1170 hours to the product build, Lazarev.agency delivered a scalable, modern platform that both improved efficiency and unlocked new revenue streams.

