01
Post-launch
After your product, platform, or website has been live for a while, a UX audit gathers feedback and data on real user interactions. It helps you deliver more value to your target audience while improving your product’s scalability.
UX audit services
Lazarev.agency is a UX audit agency, and our UX audit services go past surface-level, business-centric interface reviews. A UX audit is a structured evaluation of a digital product that measures its usability against research data, UX heuristics, and industry standards, then returns a prioritized list of fixes. Our UX/UI audit services are built to move your business metrics. Every UX audit service we run produces more than clean information architecture: it opens new revenue streams and stronger customer retention.
- Our UX/UI audit services are built to move your business metrics. Every UX audit service we run produces more than clean information architecture: it opens new revenue streams and stronger customer retention.
- Our mission centers on resolving usability issues so a poor user experience becomes an engaging user journey.
- Before we curate a list of improvement-oriented recommendations, we learn the essential “why” behind your earlier design choices and read the patterns inside your existing user base.
Choosing the ideal time for UX audit services
The right time for a user experience audit depends on the specific circumstances of a product or business. At Lazarev.agency, we run UX/UI audit services for companies at different stages of growth.
02
Product upgrade
A thorough UX audit before a product upgrade uncovers what works, what needs to change, and how to roll out improvements smoothly for existing users.
03
Performance dips
If you notice a decline in user engagement, rising bounce rates, or a drop in conversion rates, a user experience audit helps identify the source of the problem. At Lazarev.agency, we don’t only pinpoint weak spots; we fix them.
04
Integration of new technologies
When you add new features or technologies such as AI, ML, AR/VR, or IoT, a UX audit guides the integration, so users get maximum value while familiarity and ease of use hold.
UX/UI audit agency: our portfolio
Having audited B2B software, e-commerce marketplaces, B2C mobile apps, and more, we’ve built a strong track record in UX design across many industries. That experience lets us evaluate your product against best practices and industry standards during a comprehensive UX/UI audit.
How AI marketing platform redesign helped Fieldstream secure $3.8M in pre-seed funding
Fieldstream had powerful AI underneath but friction at the surface. Lazarev.agency redesigned the platform into a structured decision system that helped marketers plan faster, stay inside the product, and supported Fieldstream’s $3.8M pre-seed raise.
View case
Lazarev.agency designs the best UI for AI products
Lazarev.agency is more than about making profits for us and our clients. We're committed to saving lives in Ukraine, taking on pro bono projects, championing diversity, equity, and inclusion.
01
$500M+
in funding secured for our clients
02
140+
awards backing our excellence
03
2015
founded, 10+ years of experience
04
San Francisco, CA
AI product design agency
05
Full-cycle product design
from user research to production-ready design systems
Among our clients:
Award‑winning product design agency for AI‑native B2B platforms
We’re a UX/UI web design agency with 140+ awards that helps AI‑native and AI‑ambitious B2B teams translate complex products into clear, conversion‑ready websites.
Webby Awards x10
Red Dot Design Award x6
Awwwards x16
FWA x5
Types of UX audit services: web, mobile, and SaaS
Our UI UX audit services span web app, mobile app, and SaaS products. Every engagement begins with a deep exploration of your digital product: we work to understand your target audience, align with your business objectives, and pinpoint what makes your product distinct. Once the picture is clear, we begin the rigorous UX evaluation.
Clients talk about our UX audit services
For every UX audit, we assemble a team of researchers, designers, and business analysts who each go the extra mile to bring measurable results. So we let clients speak to their experience of working with us.
“
Through a detailed understanding of the client’s platform, Lazarev. was able to create a clean and intuitive UI/UX design that ticked all the boxes. The team was receptive to all requirements and requests and adapted well to timeline changes. They produced accurate mockups at every iterative stage.
Tommy Duek
Founder of Teachchain
“
Lazarev.agency fostered a positive engagement by delivering a navigable site that allowed users to absorb information quickly. The team led a thoughtful, efficient workflow that was always prepared for meetings.
Boyd Hobbs
President & Owner, NODO Film Systems
Conducting UX audits across different fields
At Lazarev.agency, we open every redesign with a thorough UX audit, whatever the industry. The findings act as the compass for an effective redesign strategy, and we apply specialized UX expertise to every sector we work in.
Who we are and why teams like yours work with us
We exist for B2B teams under pressure to turn an AI roadmap into visible product usage, expansion, and a safer story in front of the C‑suite and investors. If design isn’t moving revenue, adoption, or retention, it’s decoration. We design to avoid that. Since 2015, we’ve shipped 600+ products and earned 140+ awards for work on complex, data-heavy tools: fintech platforms, AI copilots, decision engines, and vertical SaaS. Our work has helped clients turn “we have AI features” into “our customers actually use and pay for them.”
We started designing AI products in 2017, long before “AI-native” became a buzzword. With 30+ AI products shipped, we focus on the hard part most teams struggle with: making complex intelligence feel simple, trustworthy, and obviously valuable in a demo, a POC, or a QBR. We’re a 40+ person team of UX strategists, product designers, and analysts who treat design as a business function.
What sets us apart from a typical agency or a single in-house hire is pattern recognition at scale. We’ve seen what works – and what quietly kills adoption – across hundreds of AI and data-heavy products. That lets us spot failure modes early, bring proven interaction patterns to your team, and reduce the risk that your next AI release is another unused toggle in a settings menu.
We start with research not because it’s “best practice,” but because designing without understanding your users, your market, and your revenue model is just guessing with nicer pixels. From there, we collaborate with your product, AI, and design leaders to define where AI should show up, how it should behave, and how to make it obvious, safe, and monetizable.
If you’re a Head of AI, Product, or an AI-native founder who needs AI capabilities to be seen, understood, and used now, not someday, we’re built to be that partner.
At this stage, clients engage us for 4–6+ month AI & data product UX redesign programs, treating us as their primary product design partner for the core platform.
10+ years
of experience in UI/UX design
Trusted by over 600 companies of all sizes
140+
international industry awards
600+
projects successfully completed
Our UX audit process: how we conduct a UX audit
Our UX audit agency helps revitalize your product’s digital experience. We surface the hidden business reasons behind the need to change, analyze product metrics in depth, uncover user-experience problems, and develop targeted solutions. We rely on a data-driven framework to redesign systematically.
01
Strategy workshops
We hold visioning sessions and product-discovery workshops with stakeholders to surface the business reasons behind the redesign. Specifically, we look to reveal critical aspects of your product: its strengths and weaknesses, growth curve, and users’ pain points.
02
User observations
We examine how previous solutions perform with UX audit tools such as Hotjar and Google Analytics and reveal the stumbling blocks. This brings us to the heart of user preconceptions, motivations, and intentions.
03
Design evaluations
During the usability audit, we identify the key product metrics for the redesign, then evaluate the experience against UX heuristic principles (a heuristic evaluation) and industry standards.
04
Mobile UX audit
Realizing the paramount significance of mobile design, we meticulously assess the responsiveness and user experience of your solutions on mobile devices.
05
Improvement action plans
We don’t stop at data collection. We craft a clear product vision and deliver a UX audit report: a prioritized checklist of recommendations to move your product toward measurable improvement.
Frequently asked questions
How we work, scale, and deliver measurable outcomes.
How much do UX audit services cost?
UX audit cost depends on scope. The main drivers are the size and complexity of your digital product, the number of surfaces and user flows in scope, the depth of the audit process (a heuristic evaluation alone versus one backed by user research and usability testing), and whether you need a one-off audit or ongoing support. Professional UX audit services model the work against the business objectives and outcomes it can produce, then share a concrete estimate privately after a short intake call.
Should we build an in-house UX team, hire a freelancer, or partner with a UX audit agency?
For a focused, time-boxed evaluation, a specialized UX audit agency is usually the fastest route to an objective read of your product’s user experience. An in-house team knows the product but rarely has the distance to spot its own UX issues, and a solo freelancer can struggle to cover user research, design, and business analysis at once. A UX audit company brings professional UX auditors and extensive experience across a diverse range of products, and benchmarks your work against the many others it has audited in various industries.
How do we choose the right UX audit partner?
Choose a partner whose UX audit produces actionable recommendations rather than a bare list of problems. Look for named case studies with clear business outcomes in your field, UX expertise grounded in heuristic analysis and real user data, and a team that pairs design with business analysis. Ask to see a sample UX audit report and comprehensive report format so you know the actionable insights you will receive and how they map to your business goals.
How long does a UX audit take?
Most UX audits run a few weeks, and the exact timeline depends on scope and audit goals. A single-surface user experience audit moves faster than a review that spans web, mobile apps, and SaaS. The number of user flows, the depth of the audit process, and how quickly clients and stakeholders can join the strategy workshop all shape the schedule.
What deliverables do we get, and what is in a UX audit report?
You receive a UX audit report: a prioritized, actionable set of fixes where the audit identifies each usability issue, ties it to the data behind it, and points to the design decision that caused it. Depending on scope, the detailed report also covers information architecture, accessibility, user flows, and conversion rates, so your team can identify areas of drop-off and knows which pain points and friction points to fix first. Every recommendation reads as an actionable insight, down to a specific design element such as a confusing navigation pattern or color scheme.
What does your UX audit process look like, and what methods do you use?
Our UX audit process combines expert review with evidence from real users. We start with audit goals and hypothesis formulation, then gather data through user research, usability testing, and analytics tools like Google Analytics to see how users interact with the product. A heuristic evaluation checks the interface against usability principles, while user testing, focus groups, and one-on-one interviews we conduct surface the user feedback that metrics alone miss. We read the test results against real user interactions and other methods to separate genuine UX issues from noise.
What results can we expect from a UX audit?
A strong UX audit connects each fix to a business metric and better business outcomes: conversion rates, user satisfaction, user engagement, retention, and user loyalty. We benchmark your product against industry standards, track UX improvements against your key performance indicators, and prioritize the changes with the highest expected return, so the work builds a real competitive edge and lifts business performance. Lazarev.agency clients have raised $500M+ and put 30+ AI products into production since 2017, and every audit is built to move numbers you already track.
What is the difference between a UX audit and a heuristic evaluation, and what does yours cover?
A heuristic evaluation is one part of a UX audit: an expert UI UX review of your interface against established usability principles. A full user experience audit adds comprehensive analysis through user research, accessibility checks, and information architecture, across web app, mobile app, and SaaS scopes. That mix is why a UX design audit surfaces both the what and the why behind user expectations, and it holds up whether you are validating new features or revisiting earlier design decisions to raise user satisfaction across the whole user journey.
Let's talk about your AI adoption challenge