How Encyro's redesign made airtight security the easy choice
Project:
the project
Where rigorous security meets a workspace people enjoy
Encyro gives businesses standards-compliant security for their everyday communication: encrypted email, e-signatures, invoicing, and file sharing, all reachable from a browser, Outlook, or Gmail. The protection was solid, but the experience lagged. Dense screens and extra steps meant sending one secure message felt burdensome. And when a compliant tool slows people down, they go back to plain email. There, sensitive information sits exposed, and the business carries the risk.
Encyro partnered with Lazarev.agency to reshape rigorous security into an interface people want to use. We rebuilt the experience around the work itself, so sending a protected message, getting a contract signed, and keeping client records in order each take a clear, short path.
The Project’s
Discovery Phase
Protected communication built around the person using it
We rebuilt the whole Encyro experience around the work itself. A dashboard puts what needs immediate attention front and center, and sending a secure message comes down to picking a saved template, dropping in a file, and clicking through a handful of steps, with the same clear path across browser, Outlook, and Gmail.
People reach for the protected channel because it keeps pace with their day, and sensitive information resides within the secure system.
Dashboard UX design: how to turn raw metrics into clear-cut decisions
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Reusable templates to keep secure messages moving
Most secure communication is repetitive work with the same onboarding request, the same contract cover note, the same e-sign ask, retyped from scratch every time.
We built a template library where users can save any secure message or e-sign request once and relaunch it when needed. Rebuilding an email is a two-second action now. Teams send more, send faster, and every message leaving the account stays on-brand, with fewer stalled requests and less back-and-forth to fix what got missed.
E-sign requests built and tracked in one place
Getting a contract signed usually means juggling tools: one app to send the file, another to assign signers, a thread of emails to chase whoever went silent.
We rebuilt the signing flow into one path where a sender uploads a document or picks a saved template, edits the fields each person fills, sets the signing order, and locks sensitive documents behind a per-signer access code before sending. Once a request goes out, every recipient's status sits on one screen, with a reminder a tap away for anyone holding things up.
Senders see exactly where an agreement stands and nudge the right person at the right moment, so contracts reach signature sooner, and fewer deals slip away on the last step.
Document organization to keep records audit-ready
Documents pile up. That’s why we gave every contact a folder tree the sender controls, with the freedom to add a subfolder on the spot and move any file into the right place within a contact's records.
Documents stay sorted by the person they relate to, so a sender pulls up the right file in seconds during a call or an audit, and client information never drifts into the wrong account.
Fintech
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FAQ
What are the best ways to improve secure document workflow efficiency in SaaS platforms?
The most effective approach is to reduce friction across core actions like uploading, signing, and sharing files. For Encyro, we simplified message templates, optimized e-signature flows, and redesigned document organization. This allowed users to complete critical tasks faster while maintaining security and compliance standards.
How can UX design increase conversion rates for secure communication platforms?
UX improvements directly impact user confidence and task completion. We rebuilt donation and request submission flows with clearer layouts and fewer interaction steps. By improving form usability and reducing cognitive load, Encyro achieved higher submission and engagement rates across key conversion points.
What features help users complete e-signatures faster?
Fast e-signature workflows depend on intuitive file upload, template selection, and field editing. We redesigned Encyro’s Compose E-Sign experience to minimize clicks and surface essential actions earlier, reducing processing time and improving completion speed.
How does document organization affect platform usability?
Poor document structure leads to wasted time and user frustration. We introduced scalable folder and subfolder systems that allow users to quickly move, categorize, and retrieve files. This improved navigation clarity and supported high-volume document workflows for business users.
Why is accessibility important for secure SaaS platforms?
Accessibility expands your user base, improves compliance, and enhances overall usability. For Encyro, we implemented WCAG-compliant navigation, contrast standards, and interaction improvements. This ensured equal access for users with disabilities and reduced legal and operational risk.
How can design systems support long-term SaaS product growth?
A unified design system ensures consistent interactions, faster feature deployment, and easier scaling. We standardized UI components and layouts across Encyro’s platform, enabling future product updates without disrupting user experience or increasing technical design debt.
What business impact can a platform redesign deliver for secure software products?
A strategic redesign improves adoption, retention, and revenue-driving actions. In Encyro’s case, workflow optimization led to faster task completion, higher engagement, improved accessibility compliance, and increased conversion performance across core product flows.
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